Assertiveness Masterclass - How to be Assertive & Likeable

Firm without losing likeability

Offered by Chris Croft Training, this masterclass pairs assertiveness with likeability, on the idea that a person can hold a firm position without alienating the people they work with. The course is a practical study of persuasion and influence.

Skills it lists

• Negotiation and persuasive communication
• Active listening and interpersonal communication
• Conflict management and leadership
• Influencing others and building working relationships

Who it suits

Professionals who find themselves pushing too hard or backing down too quickly in meetings, negotiations and everyday conversations are the natural audience. The listing gives no level or language, so check the course page to confirm both before you start.

What to take from it

Think of assertiveness as a set of habits rather than a personality trait. Choosing the right words, listening properly and managing conflict calmly are areas where practice can shift the way others respond to you. Use the course outline to see which of these skills get the most attention.