DataCamp
FreeCase Study: Analyzing Customer Churn in Power BI
4.8(7,024)91k studentsBEGINNEREnglish
Korshub's take
The Korshub Take
This beginner Power BI case study puts your business intelligence skills into action by tackling subscription retention for telecom provider Databel. You will author DAX measures, establish calculated columns, and design interactive multi-page report dashboards to uncover the drivers behind customer churn and recommend retention strategies.
Who It\'s For
Power BI beginners, data analysts, and BI reporting specialists looking to build real-world business case study projects for their portfolio.
Key Takeaways
- DAX Churn Metrics: Write explicit DAX measures and calculated columns to evaluate customer churn rates across categories.
- Exploratory Data Analysis: Identify underlying patterns linking contract length, customer support tickets, and pricing to churn.
- Interactive Report Pages: Design clean, multi-page Power BI reports featuring slicers, tooltips, and cross-filtering.
- Executive Recommendations: Translate complex BI charts into clear narrative insights to help businesses reduce customer defection.
About this course
Are you ready to apply your Power BI skills to a real-world dataset?
Apply your Power BI skills with a Case Study
For subscription-based businesses, reducing customer churn is a top priority. In this Power BI case study, you'll investigate a dataset from an example telecom company called Databel and analyze their churn rates.Understand why customers churn
Analyzing churn doesn’t just mean knowing what the churn rate is: it’s also about figuring out why customers are churning at the rate they are, and how to reduce churn. You'll answer these questions by creating measures and calculated columns while simultaneously creating eye-catching report pages.Advertisement
