ChatGPT for IT Workers

Version 2.1 updated October 8, 2025

This may be the most useful course you have ever taken!  ChatGPT and AI are revolutionizing all industries.  ChatGPT is perhaps the largest single step in the technology industry, ever! ChatGPT has been designed to generate human-like responses to natural language input, with the purpose of assisting and communicating with humans. The benefits are enormous to all industries, especially the IT industry!

This course is designed for IT technical professionals who work with or alongside IT departments or technology teams. The course aims to provide students with an understanding of how ChatGPT can be used while completing daily job tasks

The course will cover a range of topics that ChatGPT can assist with, including scripting, networking, security, cloud, troubleshooting, migrations, creating policies and procedures, and more.

Throughout the course, students will gain practical knowledge and skills through hands-on exercises and real-world scenarios that they can run in their own environment.

Demonstrations using ChatGPT include:

• SearchGPT

• Creating a Powershell script

• Creating a Python script

• Troubleshooting powershell script errors

• Troubleshooting error and warning messages

• Generating steps to create users in Azure

• IP subnetting

• Generating Cisco commands

• Creating IT support policies

• Creating Standard Operating Procedure documentation

• Creating disaster recovery plans

• Generating knowledge base articles

• Prompt Engineering

• Fill in the blank prompting

• Chain of thought prompting

• Comparative prompting

• Tabular format prompting

• Zero-shot, One-shot, and few shot prompting

• Ask before answer prompting

• Perspective prompting

• Constructive critique prompting

• Reverse prompting

• I what you to act as prompting

• All of the above will be completed using ChatGPT!

By the end of the course, students will be able to use ChatGPT effectively to complete common and complex tasks.