CVS Health Retail Customer Service

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CVS Health built this beginner Professional Certificate around its own retail floor operations, focusing on the in-person side of customer service — greeting shoppers, handling transactions, and resolving complaints face-to-face rather than over the phone. It's a hands-on, real-world companion to CVS Health's call center program for those aiming at storefront roles.

Who it's for

Anyone targeting entry-level retail or storefront customer service roles, including first-time job seekers who want practical, employer-backed training before stepping onto the sales floor.

Key skills you'll build

• Greeting customers and retail store operations
• Retail sales and transaction processing
• Active listening and complaint resolution
• Conflict management and customer empathy

It's a smaller cohort so far — just under 5,830 learners — but it's a focused, beginner-friendly credential for anyone eyeing retail customer service specifically.