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CourseraDell Technologies Technical Customer Support Specialist
4.5(50)3k studentsBEGINNEREnglish
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Overview
A Dell-branded professional certificate for launching a career in technical customer support — the skills that sit between a product and a frustrated customer: troubleshooting communication, technical explanation, and relationship-building under pressure.
Who it's for
A beginner-level program built for career starters with no prior tech-support experience, offering a recognizable brand name for a first tech-industry role. It's a smaller, newer program with just over 3,300 students so far.
Key skills
- Technical support and product support fundamentals
- Technical communication and customer relationship building
- End-user training and ongoing customer service
A practical, employer-recognizable route into a first technical support role.
About this course
Offered by Dell. Launch your career in Technical Customer Support. Gain the skills you need to become a tech support professional. Enroll for free.
Skills you'll gain: Technical Support, Product Support, Technical Communication, Customer Relationship Building, Technical Support and Services, Business Communication, Customer Service, End User Training and Support.
Access
Coursera PlusIncluded with a Coursera subscription
This course is included with a Coursera Plus subscription.
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