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ECC & S/4 SAP Support Activities & MM sample Support Tickets

Name: ECC & S/4 SAP Support Activities & MM sample Support Tickets
Price: 49.99 USD
Availability: InStock
Rating: 4.7 (479 reviews)

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Master SAP Support Operations

This course demystifies the day-to-day world of SAP support—the roles, responsibilities, and workflows that keep enterprise systems running. You'll learn the SLA frameworks that govern support, how tickets are triaged by criticality (L1 through L3), and how to prioritize between very high, high, medium, and low priority issues.

The curriculum includes 60+ real-world sample support tickets from actual ECC and S/4 environments, giving you authentic examples of the problems support teams handle daily. Beyond troubleshooting, the course covers change request workflows—both configuration-driven and program-based changes—and introduces the tools that support teams use in practice. Whether you're transitioning into a support role or deepening your SAP operations knowledge, this course bridges the gap between theory and the operational reality you'll face on day one.

About this course

In this course, one can learn about the below topics

The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained
And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.
Detailed explanation about different types of SAP Tickets in a Support Project
Explained the level of tickets like L1, L2, and L3 based on the criticality
60+ Real-Time sample Support Tickets are provided
Difference between the Criticality and the Priority of the tickets
Explained the difference between Core Team Members and the End Users
Different Support Tool names are given
Handling the tickets based on SLA
Planning the daily activities during Support Projects
Value addition to the Role
Different Tools in the Market are listed
Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.
Program-related Change Requests are explained with the business examples and some technical information that should be sufficient or gives an idea to the functional consultants. As the programs are developed by the ABAP consultants, high-level information is provided
Related Function Modules and role of a Functional consultant during Change Requests are explained