Improving Communication Skills

Communication aimed at results

This course is framed around getting things done at work, with communication treated as the means to reach your goals. It is less about public speaking and more about everyday exchanges with colleagues, managers and clients.

From trust to deception

Among the topics are building trust, judging whether someone is being truthful and deciding how to respond if they are not. These are useful skills in negotiations and difficult conversations, where the stakes are often higher than in a routine meeting.

Who should take it

• Professionals who negotiate or manage teams
• Anyone who wants to be more persuasive and a better listener

Taught by a Wharton professor and author, the course leans toward concrete strategies, so expect tactics you can try the next day.