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CourseraMicrosoft Cloud Support Associate
4.7(1,606)17k studentsBEGINNEREnglish
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Overview
Microsoft's Cloud Support Associate Professional Certificate is a beginner-level program aimed at launching an IT support career with a cloud lean. It has drawn 17,526 learners on Coursera so far, a smaller but focused audience compared to Microsoft's flagship IT-support tracks.
Who it's for
Career-changers or early-career IT professionals who want foundational technical support skills alongside cloud- and security-aware knowledge, without needing a computer science degree to get started.
What's covered
- Computer hardware, operating systems, and system administration basics
- Cybersecurity fundamentals and information systems security awareness
- Computer architecture and how business software fits into IT environments
- An introduction to AI literacy and generative AI concepts relevant to modern IT support
The inclusion of AI literacy alongside classic hardware/OS troubleshooting is notable it signals a support-desk curriculum that's being updated for a workplace where AI tools are already part of daily IT operations.
About this course
Offered by Microsoft. Launch your career as a Cloud Support Associate. Build job-ready skills for an in-demand career in information ... Enroll for free.
Skills you'll gain: Computer Hardware, Operating Systems, Business Software, Cybersecurity, Operating System Administration, AI literacy, Generative AI, Business Intelligence, Information Technology, Computer Architecture, Solution Design, Information Systems Security, Computer Systems, Generative Adversarial Networks (GANs), Security Awareness.
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