Business Process Improvement: Find and Fix Bottlenecks

This course contains the use of artificial intelligence.

Your backlog is growing. Where would you change the workflow first?

The delay you see at the end of a process may have started three handoffs earlier. Add capacity in the wrong place and the queue can move while customers wait just as long. I designed this course to help you trace the delay, identify a constraint you can test, and show your team what changed.

What you’ll build

• A process map that follows actual work from intake through handoff and completion.

• A baseline that distinguishes queue age, review time, and the outcomes customers care about.

• A small improvement test with clear eligibility rules, practical capacity limits, and quality guardrails.

• A review plan for deciding whether to keep, adjust, or stop the change.

Who I designed this for

This course is for operations leads, business analysts, managers, and consultants responsible for a process that keeps missing expectations. Bring a real workflow or work through the course cases to practice the same decisions.

How you’ll practice

I’m Dr. Law Payne. I drew on my graduate training in business to design the worksheets and worked examples. You'll use them to check the math, trace exceptions, and make a recommendation a manager can review.

Enroll with one process you want to improve. Leave with a baseline, a test you can run, and a clear way to decide what to do with the result.