Communication Skills: Personality and Behaviour in Business

This course is designed to support professionals in business to develop communication skills through understanding and applying knowledge of personality and behaviour in the workplace.  It is based upon the book "The Authority Guide to Behaviour in Business: How to Inspire Others and Build Successful Relationships" by Robin Hills  (ISBN: 1912300087).

‘The Authority Guides’ is a series of pocket-sized books offering highly practical and accessible guidance on a wide variety of business matters. They are published by independent business publisher SRA Books under the imprint The Authority Guides.

How aware are you of the way that your behaviour impacts you on the way that you build relationships?

Some people are naturally great with other people. However, for most people it takes a dedicated amount of time and energy to build good, powerful business relationships that are authentic and lasting. They are such an integral and necessary part of success, but many people don’t seem to want to put in the work. 

Successful and powerful business relationships just don’t happen without dedicated, consistent work.

The course helps you to

• Change the way you think about yourself and how you approach situations

• Move forward and build your understanding of working with your behaviour at your own pace

• Understand how emotional intelligence and social intelligence can help you to make better decisions and build quality relationships

How to inspire others and build successful relationships.

Discover what makes people tick, how they perceive and react to different situations and why they behave the way they do.

This course reveals insights into motivation and how people perceive situations.  As it unlocks the secrets of human nature, you'll learn how to inspire top performance, gain trust, win confidence and build lasting relationships - more effectively and with great results.

You are going to get some insights into your social interaction style and how this drives certain behaviours.

By completing this course, you will be able to

• explain the psychology behind what really motivates and influences people

• interpret the best ways to inspire people by working effectively with their behaviour

• recognise what it is that drives and motivates people and why they behave in the ways they do

• identify how different situations are perceived and why people react in different ways

The project looks at assessing your social interaction style from your perspective and asks you to compare this with how others view your style. Use the information in this course to look at methods to improve the ways that you use your style and how this impacts upon that way that you build relationships.

Deliverables

• An understanding of how you use your emotional and social intelligence to interact with others and build relationships

• Insights about the lessons that you can gain from understanding the way your brain works and how this affects your thinking, your empathy and your understanding of situations

• An insight into how and why people with different social interaction styles react and behave in the way they do

Resources

• Short, sharp, snappy lectures covering all aspects of behaviour in business

• Assess your social interaction style exercise

• Practical activities to understand behavioural responses yourself and in other people

• A series of resource cards to download and keep

Emotional and Social Intelligence underpin successful relationships through and understanding of how you can develop your empathy and your social skills. This course will help you change the way you think about yourself and the way you work with and interact with other people inside and outside of work.

There are five practical activities and three quizzes to help you with your learning.

The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.

All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.

All videos are High Definition recorded in 1080p.

All videos have grammatically correct English captions.

Latest Update - February 2026