edX
edXCompeting in a Customer-Centric World by Don Peppers
112 studentsINTERMEDIATEEnglish
Korshub's take
Customer experience isn't an afterthought—it's the engine of modern business strategy. This course draws on decades of expertise from Don Peppers, a recognized authority in customer-centric models and loyalty-driven growth.
Over four focused hours, you'll acquire concrete abilities to engage customers, optimize your services, and measurably improve organizational performance. Ideal for leaders and strategists ready to align operations around genuine customer value.
About this course
Led by Don Peppers, one of the world’s most respected experts on customer experience and customer focused business strategy, this course will offer in-depth insights into how to build and maintain a truly customer-centric business.
Over the four hours that this training takes, you will acquire the necessary abilities to engage customers, make the most out of your services, and overall, improve performance in your company.
Keywords:
Customer-Centric
Customer Experience
Customer Loyalty
Customer relationship management
Retention strategies
Engage Customers
Improve Performance
Services Optimization
Abilities acquisition
In-Depth Insights
Price
$309
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