Customer Service

The representative's role

This course is built around the job of a customer service representative, who is expected to handle every customer interaction well. It is a short, practical look at what that means on a shift, from greeting people to processing transactions and managing your own time.

Skills on the list

• Active listening and empathy during a conversation
• De-escalation when a customer arrives upset
• Transaction processing alongside customer conversations
• Meeting deadlines while keeping service quality steady

Who it is for

This suits people starting a representative role, or anyone who wants a structured review of the basics before taking one on. Because the skills are listed as course outcomes, you can judge quickly whether they match the job you are aiming for.