CUSTOMER SERVICE SKILLS TRAINING COURSE

What this video course covers

This is a customer service skills course from Richard McMunn, delivered as a YouTube video series. Its stated focus is on delivering excellent service, and it gives particular attention to one of the hardest parts of the job: dealing with customer complaints.

Who it is for

It suits people starting out in customer-facing roles, and anyone who has found that complaints are where their confidence wobbles. Because it is video-based, it works well for learners who prefer to watch first and then practice on the job.

Why complaints matter

A complaint is often the moment a customer decides whether to trust a business again. Skills that help you listen first, stay calm and move toward a fair outcome tend to make the biggest difference to how a service team is judged. The course centers on the complaint scenario rather than broad theory, which makes it a focused starting point for building that skill.