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FreeITIL 4 Fundamentals
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Korshub's take
Services as streams of value
This beginner course introduces ITIL 4 by looking at IT services as value streams rather than a pile of tickets and tools. It covers service management, the service value system, guiding principles, and practices such as incident management, change enablement, service desk, problem management and continual improvement.
Who benefits
It suits people entering IT support, operations, project coordination or technology management. The material stresses ownership, prioritisation, communication and improvement cycles, and it positions itself as a first step towards further service management study or certification.
- Take one real incident and trace which ITIL practices it touched.
- Learn the difference between an incident and a problem.
- List the guiding principles and give a workplace example for each.
