ITIL V4 Certification Preparation

IT service management, version four

This beginner Coursera course from EDUCBA prepares you for ITIL V4 certification. The brief description frames ITIL V4 as a route to better IT service management and to optimising how IT services are delivered.

What to expect

ITIL is a framework for running IT as a service, so the material is concept-heavy, with vocabulary around services, value and practices. The listing is short and the module outline is not visible here, so check the provider's page for the topics before committing time.

• Build a glossary of ITIL terms as you read.
• Relate each practice to a real support or change request you have seen.
• Use mock questions near the exam to test recall.