Negotiation, Mediation and Conflict Resolution

Turning Conflict Into a Manageable Skill

ESSEC Business School's specialization treats negotiation and conflict resolution as learnable, structured skills rather than personality traits — covering everything from price negotiation to diplomacy and stakeholder management, with a strong emphasis on listening and relationship-building. It's less about scripted tactics and more about building a repeatable process for high-stakes conversations.

Who It's For

Accessible to beginners: managers, team leads, sales professionals, or anyone whose role involves negotiating deals, mediating disputes, or managing difficult stakeholder relationships day to day.

Core Skills

• Price negotiation and value proposition framing
• Active listening and overcoming objections
• Conflict management and diplomacy
• Stakeholder and relationship management

With almost 59,500 learners enrolled, it's a widely trusted program for building the interpersonal skills that technical training usually skips, and a genuinely useful complement to any management-track course.