Psychology of Conflict Management

Conflict isn't a failure—it's a signal pointing toward misaligned interests or unmet needs. This course reframes discord as an analytical challenge: you'll learn to model divergence, deploy strategic negotiation tactics that create mutual gain, and facilitate mediation in face-to-face and virtual settings. A critical lens on your own conflict style and those of others reveals patterns and blindspots, while exposure to cooperative management strategies shows how disputes can strengthen relationships when approached with intention and skill.