What Is CRM? | CRM Course For Beginners | Customer Relationship Management | Simplilearn

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In this video by Simplilearn on CRM, we’ll take you through the basics of Customer Relationship Management — what it is, why it matters, and the key parts that make it work. You’ll also learn how CRM managers handle their daily tasks with real-world examples to make it easy to understand. Plus, we’ll show you a cool demo on using AI to train ChatGPT as a customer support bot, and explore five popular CRM AI tools like Zoho, Hubspot, and Freshsales. Whether you’re new to CRM or want to see how AI can boost your skills, this video has got you covered!

00:00:08 - Introduction
00:00:40 - What is CRM?
00:02:00 - Why CRM is important?
00:04:13 - Main Components of CRM
00:06:48 - How CRM Works?
00:08:14 - What does a CRM Manager do?
00:09:32 - Real World CRM Examples
00:11:06 - ChatGPT as a Customer Support Bot
00:25:58 - Exploring Zoho's Free CRM Software
00:38:45 - Hubspot 's CRM Software
00:50:31 - Freshsales's CRM Software
00:56:21 - Bitrix's CRM Software

CRM, or Customer Relationship Management, is a way businesses keep track of and manage their interactions with customers. It helps companies organize customer information, improve communication, and build better relationships to make customers happy and loyal. Think of it as a tool that helps businesses understand what customers need and how to serve them better.

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