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This beginner Coursera course, offered by Coursera, is about scaling marketing output with generative AI while improving customer experience. The skills list pairs prompt engineering with HubSpot CRM and marketing automation, so the course connects content production to the customer records behind it.
The listing is brief and does not provide a module list, so review the syllabus to judge how much time goes to CRM setup versus AI writing.
Beginners who run or support marketing for a business that uses a CRM are the natural audience, since the CRM side of the course is the part that sets it apart.
Skills you'll gain: Prompt Engineering, HubSpot CRM, Customer Analysis, Marketing Automation, Customer Relationship Management (CRM) Software, Email Automation, Marketing Analytics, Prompt Engineering Tools, AI Personalization, Customer Insights, Customer Relationship Management, Generative AI, Data-Driven Marketing, Email Marketing, ChatGPT.
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