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FreeCUSTOMER SERVICE TRAINING COURSE!
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Korshub's take
A video course on the basics that matter
This course, presented by Richard McMunn, is built around in-depth training videos. It starts with why customer service matters at all, then moves toward the situations that test any service worker most: dealing with difficult customers.
Who should watch
The course is pitched at anyone who wants to work in customer service. It is a sensible first step for someone changing careers into a front-line role, and a useful refresher for people already in one who want to sharpen how they respond when a conversation turns hostile.
Where it fits in your learning
Video lessons like these work best as a foundation. Pair the ideas with real interactions, keep notes on what de-escalates a situation for you, and revisit the difficult-customer material after a few shifts, when the examples will mean more.
