Customer Service Training

A 41-video playlist by Kwestyon, about 8 hours 32 minutes of video in total.

Videos in this playlist include:

• Types of Voices You Should Use in Customer Service
• 4 Customer Personality Types | Customer Service
• How to Build Rapport in Customer Service | Call Center
• Bad vs Great Customer Service | Scenarios with Explanation
• Healthcare Account Mock Call - CRYING CUSTOMER
• Retention Account - Call Center
• How to Empathize in Call Center Customer Service | Scripts, Mock Calls
• Banking/Financial Mock Call Script - Lost Card
• Call Center Email Writing Test | Format, Examples, Tips
• Delayed Parcel Mock Call | Bad vs. Great Service
• Lost Parcel Mock Call Sample
• How to Improve CSAT & NPS Based on Customer Type
• #1 Mistake Call Center Newbies Make When Taking Calls
• #2 Mistake Call Center Newbies Make (Calls, Chats, Emails)
• #3 Mistake Call Center Newbies Make | Email Customer Service
• How to Avoid Dead Air on Calls (3 Techniques with Scripts)
• When a customer asks for a supervisor, do these
• Can't spell your customer's name? Do this!
• Positive Scripting Examples for Call Center: Customer Service
• How to Handle Irate Customers in a Call Center (WITH SCRIPTS)
• how to sound confident on the phone | FOR CALL CENTER AGENTS
• How to Reduce Average Handling Time (AHT) in a Call Center
• Call Center Productivity Hacks You Never Knew Existed - Chat, Email, Phone
• How to Excel as a Chat Support Agent: 10 Proven Tips to Boost CSAT
• Poor vs Great Customer Service - Telco Troubleshooting

…and 15 more videos.