Emotional Intelligence in the workplace

Overview

This course looks at emotional intelligence specifically as a workplace skill — the ability to be aware of, manage, and express emotions, and to navigate working relationships with judgment and empathy. It starts by drawing a clear line between Emotional Intelligence and Intelligence Quotient, since the two are often conflated but measure very different things.

What's covered

From there, the course breaks emotional intelligence down into its four domains and moves into application: strategies for managing your own emotional state as a leader, and approaches for shaping the emotional culture of a team. Reflection exercises and case studies are used throughout to connect the concepts to real situations rather than leaving them abstract.

Who it's for

Pitched at an intermediate level, it suits people already in or moving toward leadership roles who want a more deliberate approach to managing emotions at work — their own and their team's.

Key takeaways

• The distinction between Emotional Intelligence and IQ
• The four domains that make up emotional intelligence
• Practical strategies for regulating your own emotions as a leader
• An approach to shaping a team's emotional culture