Giving Feedback: Improve Performance and Build Trust

This course contains the use of artificial intelligence.

You've rehearsed the feedback in your head. You want to be fair. You want the person to improve. But the moment you start talking, the conversation gets defensive—and now both of you are focused on how it felt.

The issue still needs addressing. So how do you tell the truth in a way that gives the other person a real chance to act on it?

I'm Dr. Law Payne. My master's degree in Educational Psychology shapes how I approach feedback, because people still need to feel respected when something needs to change.

I created this course for managers, team leaders and business owners who want to address performance without damaging trust. If you've wondered, “How do I say this without making things worse?” I built this for you.

We'll practise being direct without making it personal, handling defensiveness and agreeing what happens next.

Use a real feedback conversation as your practice case. The downloads alongside the lessons help you describe the behaviour, explain its effect and prepare a request someone can understand. You'll compare responses, rehearse the difficult moments and plan a follow-up that checks change rather than assuming the message landed because you said it clearly.

Think of the conversation you've been putting off. Your team member deserves clarity, and you deserve a way to give it respectfully. Enrol today, and let's get you ready to have it.