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CourseraIBM IT Support
4.7(12,797)76k studentsBEGINNEREnglish
Korshub's take
A practical on-ramp into IT support careers
This beginner program from IBM trains learners for the front line of IT — help desk support, service level management, and the customer-facing skills that separate a good support technician from a great one. It explicitly targets the CompTIA ITF+ certification, giving learners a recognized credential alongside the practical skills.
Who it's for
This is a strong starting point for anyone with no formal IT background who wants a genuinely accessible entry into tech careers. The combination of technical communication, customer service, and issue tracking reflects how much of real IT support work is about clear communication under pressure, not just technical fixes.
- Help desk support and issue tracking workflows
- Remote access systems and IT service management
- Customer service and end-user training skills
With over 76,000 learners enrolled, it remains one of the most accessible entry points into an IT career.
About this course
Offered by IBM. Prepare for a career as an IT support specialist. Build job-ready skills and prep for the CompTIA ITF+ certification exam. ... Enroll for free.
Skills you'll gain: Technical Support, Service Level, IT Service Management, Technical Documentation, Technical Communication, Remote Access Systems, Customer Service, Technical Support and Services, Service Management, End User Training and Support, Issue Tracking, Help Desk Support.
Access
Coursera PlusIncluded with a Coursera subscription
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