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FreeIBM IT Support Full Course || IT Support Technician
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This is a condensed version of the IBM technical support material, covering the opening modules of the professional program. Its chapters move from the support role itself into computing hardware, operating systems and the basics of software and databases.
The description lists database administrator, IT specialist, help desk technician, network engineer and computer user specialist among possible job titles. That spread shows how much of IT support feeds into other technical careers, so the course suits people still deciding which way to go.
Because the video stops before the networking, security and cloud units, treat it as a first pass. Pair it with the longer IBM full course if you want the complete picture before moving on to hands-on practice.
Build job-ready skills by learning from the best
Get started in the in-demand field of IT technical support with a Professional Certificate from IBM. Learn the foundations of IT support and develop hands-on knowledge of operating systems and networking, cybersecurity, cloud computing, and providing end-to-end customer support.
Common job titles:
Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant
*⭐ 🕑TIME STAMP ⭐*
⭐️Introduction to Technical Support⭐️
👉0:00:00 Welcome
👉0:12:36 What Is Technical Support
👉0:39:05 Technical Support Skills and Opportunities
👉1:22:19 Support Tools Support Tiers and Service Level Agreements
👉1:56:56 Ticketing Systems
👉2:54:57 Final Hands on Project and Quiz
*Introduction to Hardware and Operating Systems*
👉2:58:54 Introduction to Computing Fundamentals and Operating Systems
👉3:42:45 Introduction to Hardware and Components
👉4:17:15 Introduction to Interface Peripherals and Connectors
👉4:54:09 Internal Computer Components
👉5:22:13 Introduction to Microsoft Windows Workstation and Manangement
👉5:46:59 Introduction to Workstation Evaluation Setup and Troubleshooting
👉6:25:22 Course Wrap Up
👉6:33:27 Exploring additional Desktop and Mobile Operating Systems
*Introduction Software Programming and Database*
👉7:17:54 Welcome
👉7:21:12 Computing Platforms and Software Applications
👉8:10:15 Fundamentals of Web Browsers Applications and Cloud Computing
👉9:16:07 Basics of Programming
👉9:59:53 Database Fundamentals
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*✨✨PLEASE IGNORE THESE TAGS✨✨*
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