edX
edXPlatform Product Revival
9 studentsINTERMEDIATEEnglish
Korshub's take
Failed software projects aren't dead ends—they're expensive lessons. This course teaches Product Platform Managers how to diagnose what broke, engage users in recovery, and decide what comes next.
You'll work through the process of evaluating failure methodically (separating user frustration from actionable feedback), rebuilding user trust through transparent communication, and facilitating a user community around recovery efforts. The curriculum addresses the reality: sometimes a platform is salvageable; sometimes you're starting fresh with hard-won knowledge.
Designed for product leaders managing platforms through crisis and rebuilding credibility. This is the uncomfortable but essential skill that separates professionals who learn from failure versus those who repeat it.
About this course
At multiple points in your professional life, a technology tool you are responsible for building will fail. There are a million reasons why these things happen, but failed systems aren’t failures. They are delayed successes. This final course will go through the process to help you digest what went wrong, and how to course correct.
We will start with strategies to evaluate where things failed. You need to know how to react when users say everything is broken. The first response is usually frustration. Which while understandable, isn’t productive. You will learn strategies for user engagement and bringing them into the fold for the development process.
You will learn how to engage with users. Listening is critical for success but how you show them you are listening is part of the art form.
Once you have heard from your users, get them talking to each other. Facilitate a user community to get support for your platform rollout. This will ultimately lead to increased adoption.
After you have tried everything, we will show you how to determine if anything is salvageable, and decide how to move forward. That may mean a new Platform. We’ll show you how to get the most out of a bad situation. You’re not starting over, but you are starting again with more information and understanding of your business, your users, and your platform needs. Knowing how to close a failed platform implementation is an important Product Platform Managers skill.
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