Udemy
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UdemyResolve Conflict In 4 Easy Steps With The CALM Dialogue
4.6(506)3k studentsALL LEVELSEnglish
Korshub's take
Overview
This course introduces the CALM Dialogue, a 4-step process for resolving conflict in a constructive, level-headed way. Rather than treating conflict as something to avoid, it frames it as an inevitable part of any social setting that's worth being prepared for.
What You'll Learn
- The 4-step CALM Dialogue framework for staying calm under pressure
- Effective listening and perception skills
- Separating the person from the issue
- Working toward win/win outcomes
- Self-awareness, self-regulation, and self-determination
- A 2-minute breathing exercise for de-escalation
Who It's For
Anyone who deals with conflict in their personal or professional life, which is to say, nearly everyone. The material is presented as a roadmap that can be adapted to a wide range of situations rather than a rigid script.
The emphasis throughout is on practical tools you can reach for in the moment, not abstract theory about conflict resolution.
About this course
Now you can learn how to easily resolve conflict with this valuable resource. This course is suitable for people of all backgrounds and ages. Let's face it, conflict is inevitable in any social setting. Therefore, everyone should be aware that conflict exists and be prepared to deal with it.
The 4-step CALM Dialogue process is outlined in this course. Through this step-by-step method, anyone can quickly learn to resolve conflict. The 4-step CALM Dialogue process will help you to remain calm when faced with conflict that you may encounter in life. It may be useful to think of the CALM Dialogue as a roadmap that will help you resolve conflict. Furthermore, it will give you the tools you need to settle disputes. As well, it will enable you to handle conflict in a constructive way.
Additionally, the material in this class will also teach individuals about effective listening, perception, separating the individual from the issue, win/win outcomes, self-awareness, self-regulation, self-determination, and a 2-minute breathing exercise. This course is the ideal tool to help individuals learn how to handle conflict in a fast and effective way. The key is to use the CALM Dialogue to work through conflict in a constructive manner. As a result, it will become evident as one becomes familiar with the process that an individual can adapt this method to many situations.
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