ServiceNow System Administrator from Zero to Hero

From the platform basics

This Coursera course begins with what ServiceNow is and why it matters for IT service management. It then examines the user interface and shows how key elements of the platform are configured.

Accounts, automation and scripting

Later modules cover user accounts, identity and access management, and system configuration. Service level concepts, business process automation and scripting bring the course toward the work an administrator does day to day.

Points to consider

• The skills list leans toward administration, so developers may want a scripting-focused course next.
• Practise on a personal instance alongside the videos to make the configuration steps stick.
• Revisit the automation and scripting modules once the basics feel comfortable.