Khan Academy
FreeB2B SaaS Metrics 2026: ARR, Churn, CAC, LTV & Unit Economics
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The course is built for founders and product managers who need to read a SaaS company's health from its numbers. It starts with business model basics, then moves through pricing models, bookings, retention and churn, customer acquisition cost, lifetime value and unit economics, before closing on market sizing.
Acquisition, retention and profitability are easier to reason about once the definitions are settled, and the module order follows that logic. Bookings and contract length come before churn, so the revenue vocabulary is in place when retention arrives.
It suits anyone who presents subscription performance to investors or a leadership team.
Building a Software as a Service (SAAS) company is always hard.
So this course will make it easy for you.
This course is specially designed for SAAS Product Managers and Startup Founder. It will help you understand important SAAS Marketing and Growth Metrics like CAC, CLV, LTV, Churn, NPS, and KPI's Growth Retention, ARR that a founder and a product manager should track.
By the end of this course, you will have a good understanding of
Module 1 SAAS Basics
What is SaaS (Software as a Service)?
History of SaaS
Why SaaS Future is exciting
What are the Benefits of SaaS?
Difference between IaaS PaaS SaaS
SaaS Use Case for E-commerce
Building Headless e-commerce with SaaS
Various Categories of Startup
Types of SaaS Products and Companies
Why SaaS is so Exciting for Investors
Module 2 SAAS Business model Innovation
SAAS Essentials
Software as a Service Business Model Introduction
SAAS Business model innovation
Customer Segmentation in SAAS
Targeting Enterprises as a SAAS Start-up
Module 3 SAAS Business model
Types of SAAS business model
SAAS Subscription Model Example
SAAS Pricing Models, Strategies, and Examples
Pay as You go business Model - Amazon AWS and Microsoft Azure
What is Tiered Pricing? | Benefits and Best Practices
Pay Per User Pricing - Click up and Jira
Freemium SAAS Strategy and Companies
SAAS Affiliate Business Model and Programs
Module 4 SAAS Marketing and Growth Metrics
SaaS Growth Introduction
Unique visitors and Signups for SaaS
B2B SaaS Leads
Types of bookings
ACV TCV and Contract length
Renewal bookings and churn example
Customer Acquisition Cost (CAC)
Monthly reoccurring revenue
Retention Rate and Cohorts in SaaS
SaaS Churn
Customer Lifetime Value in SaaS
Unit Economics in SaaS
Net dollar Retention in SaaS
Rule of 40 in SaaS
SAAS Magic number
Calculation SAAS valuation
Gross Margin and Contribution Margin
Market Size TAM, SAM, and SOM
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Tracking since 15 Nov — not enough history yet to tell you whether today's price is any good. Watch the course and we'll tell you when it drops.
This is what we recorded in US pricing — not every price this course has ever had, and prices differ by country.
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