Managing Human Resources in the Hospitality and Tourism Industry

Hospitality and tourism are industries built on people—managing those people well makes the difference between a thriving organization and constant churn. This intermediate course looks at HR from both the big-picture (organizational culture) and personal (motivation, leadership) angles.

You'll analyze how culture shapes human capital, tackle staffing challenges specific to hospitality's high turnover and seasonal patterns, and explore leadership in an industry where service quality depends on frontline staff morale. A cross-cultural lens shows how different regions approach HR differently, essential in global hospitality.